FREE WORLDWIDE SHIPPING FOR ORDERS ABOVE €400

Your cart

Your cart is empty

Continue shopping
ENTER OUR COMMUNITY

Become a Member

10% off your first order

Subscribe to join our exclusive members discounts. We'll send you news, suggestions and personalized discounts.

By completing this form, you are signing up to receive our emails and can unsubscribe at any time. Our emails contain tracking tools (pixels) that detect whether and when you open them, as well as which links you click, in order to personalize our communications. You can opt-out at any time.

Refund policy

RETURNS, EXCHANGES, AND REFUNDS

RETURN TERMS AND CONDITIONS

Customers may return their orders, in whole or in part, within 14 days of the delivery date. Items can be returned for a size exchange or for a refund.

Returned items must be in their original condition, with all tags attached, and must not have been worn, washed or altered in any way. Garments must be returned in the same condition in which they were shipped and must be properly packaged, including all the original accessories (dust bags, hangers, garment covers, boxes, etc.) received with the order.

Shoe soles must be clean and free of any signs of use. If an item arrives used or damaged, we may withhold an amount equal to its loss in value.

RETURN INSTRUCTIONS

If you need to return or exchange one or more items, please send an email to customercare@barbanerastyle.com to request a Return Authorization number.

To make the request, include the following information in your email:

  • Order number
  • Item code or name, and size or shoe number
  • Reason for the return (optional)
  • (If you wish to exchange an item, include the number or size you would like to receive)

To speed up the process, please also enter this information on the return form you will find inside the package. Once we receive your email, our customer care team will provide all the documents needed for the return and explain the procedure to follow. Alternatively, you can request a self-service return by clicking here.

Barbanera reserves the right not to accept Returns or Exchanges that were previously authorized but do not comply with its return policy. In such cases, the package may not be accepted and may be sent back to the sender.

Barbanera also reserves the right to:

  • Refuse returns that are unauthorized or do not meet all the conditions above, sending the goods back to the customer at the customer’s expense.
  • Assess any additional costs required to make the returned items suitable for resale. These amounts will be communicated to the customer once the assessment of the return’s condition is complete.

The Security Tag must still be intact and attached to the returned items.

SELF-SERVICE RETURNS

Customers with an account can request a return directly from their account. Once the request has been reviewed, the procedure described above will follow.

RETURN COSTS

Once you have sent your return request to customercare@barbanerastyle.com, the items must be packed in their original box (or in a suitable rigid box), and you must apply the shipping label we will provide.

For EU and non-EU orders, our courier for returns and exchanges is FedEx. Please hand the packed parcel, with the shipping label applied, to the nearest FedEx point.

Return cost:
Italy €10 · EU, Switzerland and United Kingdom €25 · Rest of the world €50. This amount is deducted from the refund.

For returns coming from countries outside the EU, import duties may apply. These are charged when the parcel arrives in the destination country and are the customer’s responsibility.

Please note that any import duties will be deducted from the refund.

SHIPPING COSTS FOR EXCHANGES

If you need to exchange for a different size or shoe number, the first exchange is free. If you wish to make further exchanges after the first, the shipping costs listed in the “Shipping” section will apply.

You can exchange for the same item or choose a different one. If you exchange for an item with a higher price than the original order, we will send you an invoice by email to cover the difference.

STORE CREDIT / GIFT VOUCHERS

If you wish to make a return or exchange, you can choose to receive Store Credit. With this option you will receive a voucher valid for 1 year, worth the amount you spent plus a 10% bonus on the cart total. The voucher can be used for any item in our store.

The voucher can also be used for items worth more than the voucher’s value. In that case, by adding the voucher code at checkout, it will be deducted from the order total.

To request Store Credit, please send an email to customercare@barbanerastyle.com stating:

  • Order number
  • Item code or name, and size or shoe number
  • Reason for the return
  • Store Credit request

Our team will give you the instructions to proceed with the return, as described above. Once the return has been received and the items checked for conformity, our customer care team will issue the voucher, valid for 1 year, and send it to you by email.

REFUND POLICY

The refund for the returned item will be issued only after the package has reached our warehouse and passed quality control.

CREDITING OF FUNDS

For orders paid by credit card, the amount will be available within 5 business days and visible on your card statement. Refund processing times may vary depending on the payment method used and are not under our control.

Refunds for orders paid via PayPal or bank transfer will be credited to the same account used for the payment.

All refunds will be issued in the same currency used for the purchase. Any differences in the refunded amount due to exchange rate fluctuations cannot be reimbursed.

For any further information, contact us at orders@barbanerastyle.com